Returns & Exchanges

At The Oud Store, we want you to be completely satisfied with your luxury fragrance purchase. If you are not entirely happy with your selection, we offer a 30-day return policy for unopened and unused products in their original packaging.

1

Initiate Your Request

Contact our customer concierge team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Secure Packaging

Carefully pack the fragrance in its original box and protective sleeve to ensure the glass bottle and delicate oils are protected during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.

4

Quality Inspection & Refund

Once our olfactory experts verify the seal is intact, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing